Service Portal Management System
Smart AMC, Maintenance & Service Operations Automation Hub
A complete service management platform designed for AC service centers, automobile workshops, appliance maintenance companies, and AMC-based businesses. It centralizes customer service requests, preventive maintenance schedules, technician operations, spare parts inventory, billing, and annual maintenance contracts into one intelligent ecosystem.
Core Technology Capabilities
AMC & Preventive Maintenance Automation
Manage annual maintenance contracts, warranty periods, scheduled service visits, preventive maintenance cycles, renewal reminders, and customer SLA tracking with automated workflows.
AC & Vehicle Service Reminder Systems
Automatically send service due reminders, oil change alerts, AC cleaning schedules, filter replacement notices, insurance expiry notifications, and maintenance updates via WhatsApp, SMS, and email.
Technician Dispatch & Field Service Apps
Assign service engineers, track live technician status, manage field visits, capture customer signatures, upload service photos, and generate digital job completion reports through mobile apps.
Spare Parts & Inventory Management
Track spare parts stock, compressor inventory, vehicle components, supplier purchases, low-stock alerts, barcode scanning, warranty parts, and warehouse transfers with centralized inventory controls.
Service Billing & Invoice Automation
Generate GST-compliant invoices, AMC payment receipts, service estimates, quotations, labor charges, and digital payment tracking with integrated billing workflows.
Customer Complaint & Ticketing Portal
Allow customers to raise complaints, schedule appointments, track service progress, download invoices, and view AMC status through dedicated customer portals and mobile apps.
Workshop & Service Center Operations
Manage job cards, service queues, inspection reports, quality checks, wash bay operations, vehicle history logs, and workshop productivity monitoring from a unified dashboard.
Sales & Product Management Systems
Handle AC unit sales, spare part sales, accessories, installation services, bundled AMC packages, and customer upselling opportunities with integrated CRM workflows.
Asset & Equipment Maintenance Tracking
Monitor company-owned tools, testing devices, workshop equipment, service vehicles, and machinery with maintenance logs, calibration schedules, and asset utilization reports.
Analytics & Business Intelligence Dashboards
Access real-time reports for AMC renewals, technician productivity, service revenue, spare usage, repeat customers, pending complaints, and operational profitability insights.