Data Driven Processes and Decisions
Defining 6
Common Six Sigma Principles
Challenges of Six Sigma
The Development of Statistical Process Control
Motorola’s Focus on Defects
ABB, Allied Signal, and General Electric
Continued Growth of Six Sigma
Applying Six Sigma Knowledge
Other Formal Quality or Process Improvement Programs
When to Use Six Sigma
The Seven Muda
Other Forms of Waste
Two Types of Muda
5S
Just-in-Time Manufacturing
Standard Deviation
The Pareto Principle
Voice of the Customer
Basic Metrics
Problem Functions: y = f(x)
The 5 Whys
Creating a Problem Statement
What is a Process?
Major Process Components
Process Owners
Data
Defining Process Components: The SIPOC
Tips for a SIPOC Brainstorming Session
Sample SIPOC Diagrams
Critical to Quality Characteristics
The CoQ and the CoPQ
Quality is Critical to Success
Juggling the Right Amount of Projects
Enterprise-Level Selection Process
See for Yourself
Building a Six Sigma Team
Timelines, Scheduling, and Milestones
Budgets
DMAIC versus DMADV
Define
Measure
Analyze
Improve
Control
Design
Verify
Breaking up the Elephant